Refund Policy

Every refund is paid back the way you paid. Refunds are never more than you paid.

You cancel before work starts

Full refund.

You can cancel yourself from the order page any time before someone starts work — that is while the order is waiting for payment, waiting for your requirements, or queued. If you have already paid, cancelling records a refund of everything you paid, and an administrator processes it.

You cancel after work has started

Partial refund, decided by an administrator.

Once someone has started work you cannot cancel from the order page. Message us on the order and an administrator will look at how much work has been done and decide what to refund. Refunds can never be more than you paid.

The work is delivered and you are not satisfied

Revisions first, then a dispute if that does not fix it.

Ask for a revision from the order page. You get as many revisions as your package includes, and an administrator can grant more. If the delivery does not match the requirements you gave, or revisions do not fix it, open a dispute from the order page and an administrator decides: full refund, partial refund, or no refund.

The work is correct but you changed your mind

No refund.

If the delivery matches the requirements you gave, changing your mind is not a reason for a refund.

The order is completed

No refund, except in exceptional cases decided by SkillSellUp.

An order is completed when you accept the delivery, or automatically three days after delivery if you do not reply. After that the order is closed and there is no refund route on the order page. In an exceptional case, SkillSellUp can decide otherwise — message us and say what happened.