How we protect your payment
You pay SkillSellUp, not the seller, and we hold the payment while the work is done. This page follows one order from payment to approval and says what the site does at each step.
In short
- You pay SkillSellUp, never the seller, and the payment is held until you approve the delivery.
- If you do not respond, a delivery is accepted automatically after 3 days, and we send one reminder first.
- If the work is late or wrong, you can ask for a revision, then open a dispute. Refunds follow the written Refund Policy.
One order, step by step
This is the path every order follows.
You pay SkillSellUp
After you place the order, you choose a payment method, such as PayPal or Cash App, and send the money to us. You upload a screenshot of the payment as proof and tell us you have paid. You never pay the seller directly.
The money is held
The work starts once your payment is confirmed and your requirements are complete, and you get a notification. Until the order is completed, the payment stays with SkillSellUp. The delivery time counts from the moment the work starts.
The seller delivers
The seller delivers in the order chat. Your order page shows every step, including the delivery date, so you can plan around it.
You approve, or the days pass
Accept the delivery and the order is completed. If you do not respond, the delivery is accepted automatically after 3 days. Your order page shows the date and the days you have left, and we send one reminder before it happens. An order that is on hold or in dispute is not accepted automatically.
The payment is released
When the order is completed, the payment is released and the order is closed. You then have 30 days to leave a review. Once an order is completed, the Refund Policy says: No refund, except in exceptional cases decided by SkillSellUp.
If the work is late or wrong
Ask for a revision from the order page. Your package says how many revisions it includes, and an administrator can grant more. If revisions do not fix it, open a dispute from the order page. The seller has 3 days to respond, both sides can add to the case, and an administrator who was not involved in the work decides in the 5 days after that. You read the reasons, and so does the seller.
What keeps your money safe
- Your payment goes to SkillSellUp. The chat hides phone numbers, email addresses and links, so orders stay on the site.
- If anyone asks you to pay outside SkillSellUp, say no and report it. Payment protection only covers payments made here.
- The price is fixed when you place the order. We work it out on our servers from the package you chose, so a price shown in error on a page cannot change what you owe.
- Refunds are guaranteed under the written Refund Policy and paid by SkillSellUp, not left for the seller to agree to.
What the Refund Policy says
The policy is written down, and these are its rules, including the cases with no refund.
- You cancel before work starts
- Full refund.
- You cancel after work has started
- Partial refund, decided by an administrator.
- The work is delivered and you are not satisfied
- Revisions first, then a dispute if that does not fix it.
- The work is correct but you changed your mind
- No refund.
- The order is completed
- No refund, except in exceptional cases decided by SkillSellUp.
Questions people ask
Who holds my money while the work is done?
SkillSellUp does. You pay the company on the site, never the seller, and the payment is released when the order is completed.
What if I forget to approve a delivery?
A delivery you do not respond to is accepted automatically after 3 days. Your order page shows the date and the days you have left, and we send one reminder first. An order on hold or in dispute is not accepted automatically.
Can I get a refund?
SkillSellUp pays every refund, not the seller. What you get back depends on where your order is: a full refund if you cancel before work starts, a partial refund decided by an administrator once it has started, a decision on your dispute if the delivery does not match your brief, and no refund if the work matches your brief and you changed your mind or once the order is completed, apart from exceptional cases SkillSellUp decides.
What if the seller is late?
Your order page shows the delivery date. Ask the seller in the order chat, and read the page called If something goes wrong for the steps that follow, including cancelling before work starts and opening a dispute.
Take a look around
Ready to look around? Browse services, read the reviews and message a seller before you order.