How sellers are verified

The steps before a gig goes live

1. 1

   The person applies

   A buyer with a confirmed email address applies from their account. The form asks for the name buyers will see, the kind of work, skills, languages, country, years of experience and a link to examples of their work.

2. 2

   An administrator reads the application

   An administrator approves or declines it. A person who is declined may apply again with better details.

3. 3

   An administrator checks the public profile

   Before a seller's profile goes live, an administrator checks it against the written list below. A seller cannot publish their own profile.

4. 4

   An administrator reads every gig

   A seller cannot publish their own gig. A gig must meet minimum content standards before it can be sent for review, and an administrator reads it before it goes live.

5. 5

   Changes are reviewed too

   Changes to a live gig or profile are reviewed before they show. What you see stays as it was until the change is approved.

What an administrator checks on a profile

This is the written checklist an administrator works to.

• The photo is the seller's own face, or a real logo or avatar. Not someone else's picture.
• The name is not another company's or a famous person's, and does not copy a sibling profile.
• The headline and bio claim nothing untrue: no qualification, years of experience, awards or clients the seller does not have.
• The country is where the seller is, or where the work is done.
• The category fits what the bio says, and the bio is not copied from another profile of the same person.

What a seller can do

• Show a public profile and gigs once an administrator has approved them.
• Chat with you before and during an order, and send a custom offer with a price and a delivery time.
• Deliver the work on your order page.
• Reply once, in public, beneath a review about them.

What a seller cannot do

• Publish their own profile or gig. Only an administrator does.
• Take your payment. You pay SkillSellUp, and the chat hides phone numbers, email addresses and links.
• Edit or delete a review written about them.
• Pay for a better place in the results. It costs a seller nothing to join, and there is no feature that sells visibility.
• See your real name, email address or phone number. Sellers see your username.

What verified means, and what it does not

• It means an administrator read the application, checked the public profile against the list above, and read each gig before it went live.
• It does not mean we promise the result of any order, or that every buyer will like the work.
• Your protection is the process around the order: the payment is held, you can ask for revisions, you can open a dispute, and the written Refund Policy applies.

Read the Refund PolicyHow we protect your payment

Questions people ask