Customer support replies
Customer emails or chats answered from the answers you approve. Refunds and promises are decided by you. Compare the packages below, read what each one includes, and ask the seller a question before you order.
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Questions about ordering Customer support replies
What should I have ready before I order customer support replies?
Your approved answers, your tone and what must always be passed to you. Give access by inviting the seller with their own login, and never send passwords, card numbers or keys in the chat. Each package lists what the seller needs from you. You can also ask the seller a question in the built-in chat before you order.
Who do I pay when I order customer support replies?
You pay SkillSellUp on the site, never the seller directly. We hold the payment until you approve the delivery, or automatically after 3 days if you do not reply. If anyone asks you to pay outside the site, do not.
What happens after I order customer support replies?
After you order and pay, you send the seller the details the package asks for. The seller delivers on the order page, where you can accept the work or ask for a revision. If you do not reply within 3 days of a delivery, the order is treated as accepted.
What if I am not happy with the customer support replies I receive?
Ask for a revision from the order page; your package states how many are included. If the delivery does not match what you asked for, or revisions do not fix it, you can open a dispute and an administrator decides. What comes back depends on the case, and the Refund Policy sets out each one, including when there is no refund.
The full rules are in the Refund Policy and the Terms.
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