Our promises, and the rules behind them
Every promise SkillSellUp makes to buyers is on this page, each in one sentence. Under each one is the rule in the product that keeps it true.
In short
- You pay SkillSellUp, and your payment is held until you accept the delivery or 3 days pass.
- Every seller and every gig is checked by an administrator, and no seller can change a review.
- Refunds follow the written Refund Policy, and your contact details stay hidden from sellers.
Your payment
You pay SkillSellUp, never the seller.
The rule behind it: Our Terms say payment is made on the site, to us. The chat hides phone numbers, email addresses and links, so a payment cannot quietly move somewhere else.
Your payment is held until you accept the delivery, or until it is accepted automatically after 3 days.
The rule behind it: Your acceptance completes the order, and so does the automatic acceptance our servers run after a delivery. An order on hold or in dispute is not accepted automatically.
You get one reminder before a delivery is accepted automatically.
The rule behind it: The reminder job sends it once for each order, and the order page shows the date and the days left.
SkillSellUp adds no service fee at checkout.
The rule behind it: Our database refuses any order whose total is not the price plus the add-ons you ticked, less a coupon, plus tax. No tax is added today.
The price is fixed when you place the order.
The rule behind it: It is worked out on our servers from the package and add-ons you chose. A price sent from a browser is ignored.
The sellers
Every seller is approved by an administrator before they can sell.
The rule behind it: Only a buyer with a confirmed email address can apply, and only an administrator can approve the application.
Every gig is read by an administrator before it goes live.
The rule behind it: A seller's account cannot put a gig live. Changes to a live gig or profile are reviewed before they show.
No seller can pay for a better place in the results.
The rule behind it: There is no feature that sells visibility, and only an administrator can mark a gig as Featured.
Reviews
Only the buyer of a completed order can review it, and only once.
The rule behind it: Our database checks that the order is yours and completed, allows one review for each order, and accepts it within 30 days of completion.
No seller can edit or delete a review about them.
The rule behind it: A seller has no way to change or remove a review, and nobody can delete one. A seller can reply once, in public.
A review is never hidden without a written reason.
The rule behind it: To hide a review that breaks the rules, an administrator has to write a reason. A hidden review is not deleted and can be put back.
Refunds
Refunds are guaranteed under the written Refund Policy and paid by SkillSellUp, not left for the seller to agree to.
The rule behind it: The written Refund Policy lists every case and its outcome, including the cases with no refund.
You cancel before work starts: Full refund.
The rule behind it: You can cancel yourself from the order page while it is waiting for payment, waiting for your requirements, or queued.
A dispute is decided by an administrator who was not involved in the work.
The rule behind it: The seller has 3 days to respond, the decision comes in the 5 days after that, and both sides read the reasons.
Your privacy
Sellers see your username, not your real name, email address or phone number.
The rule behind it: Our database lets only you and the owner's account read your real name and contact details. Everyone else is given your username.
The chat hides phone numbers, email addresses and links.
The rule behind it: Each message is checked on our servers before it is stored, so neither side reads the hidden details.
Your email address and phone number are never shown on a public page.
The rule behind it: Public pages and reviews are built without them.
Support
We reply within one business day.
The rule behind it: That is the promise on our contact page. Write to [email protected], and messages about an order in progress are answered first.
This page changes when the product changes.
The rule behind it: Every number on it is read from the same settings the product runs on, not typed by hand.
Questions people ask
Where do these promises come from?
Each one describes something the product already does. The numbers on this page are read from the same settings the product runs on, so the page changes when the product does.
Do you promise the result of an order?
No. We promise the process around the order: how your payment is held, who checks the sellers, how reviews work and what the Refund Policy says. No seller or administrator can promise a result.
What if a promise here is not kept?
Write to [email protected] and tell us which one. We reply within one business day.
Take a look around
See the promises at work. Browse services and read a gig, a profile and its reviews.